jilievo Privacy Policy

Types of Information Collected

The following types of information may be collected when you create an account and use services on jilievo:

1.1 Information Provided Directly by You

• Full name, date of birth, and gender
• Email address and mobile number
• Password (stored in encrypted form)
• National ID card or passport details (where identity verification is required)
• Payment information for deposits and withdrawals (bKash, Nagad, Rocket, or bank account details)

1.2 Automatically Collected Information

• IP address and device type
• Browser or app version and operating system
• Time of site access, session duration, and usage patterns
• Data collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

If a trusted verification service is used for identity verification or fraud prevention, information received from that party may also be included in our records.

Purpose of Using Information

Collected information is used only for specific and legitimate purposes. jilievo never processes your personal information unnecessarily.

2.1 Service Operation and Improvement

• Creating and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Keeping gaming services and bonus offers active
• Identifying and resolving technical issues on the platform

2.2 Security and Identity Verification

• Preventing unauthorised access to accounts
• Detecting and stopping fraudulent activity
• Age verification — all users must be 21 years of age or older

2.3 Communication and Support

• Providing 24/7 customer support via live chat and email
• Sending important account-related notifications
• Sharing relevant promotional information with user consent

2.4 Compliance with Legal and Regulatory Obligations

Records may be kept as necessary to comply with applicable law or to resolve legal disputes.

Information Sharing and Disclosure

jilievo never sells your personal information to third parties for commercial purposes. Information may be shared only in the following limited circumstances:

3.1 Trusted Service Partners

Only the necessary information is shared with selected third-party service providers for payment processing, identity verification, and technical infrastructure management. These partners are contractually bound to maintain the same privacy standards as jilievo.

3.2 Disclosure for Legal Reasons

Information may be disclosed to comply with a court order, a request from law enforcement, or applicable legal obligations. In such cases, we will endeavour to notify the user in advance wherever the law permits.

3.3 Business Restructuring

If jilievo undergoes a change of ownership or structure for any reason, user information may form part of that change. However, the receiving party will be required to comply with this privacy policy.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the jilievo website and app. These help improve platform functionality and personalise the user experience.

4.1 Types of Cookies

• Essential cookies: To keep login sessions active and ensure basic functionality. Disabling these may prevent the site from working properly.
• Functional cookies: To remember language preferences, login details, and personal settings.
• Analytics cookies: To analyse site usage patterns and improve services.
• Marketing cookies: To display relevant advertisements — users may disable these if they wish.

4.2 Cookie Control

You have the ability to accept or reject cookies through your browser settings. However, disabling essential cookies may disrupt certain services.

Data Retention and Security

5.1 Retention Period

Information is retained for as long as your account is active and as long as necessary to provide the service. Even after an account is closed, certain information may be retained for a defined period due to legal obligations or the need to resolve disputes.

5.2 Technical Security Measures

jilievo uses up-to-date security technology to keep user information safe:

• Data transmission is secured through SSL (Secure Socket Layer) encryption
• Stored sensitive information is kept in encrypted form
• Strict access management practices are followed to control account access
• Regular security audits and updates are carried out
• Automated alerts are active for suspicious activity

However, it is not technically possible to guarantee 100% security when transmitting information over the internet. As a user, you also bear the responsibility of keeping your password confidential and using a strong password.

User Rights

jilievo believes every user should have full control over their own information. The following rights are reserved for you:

6.1 Right to Access

You may request a copy of the information jilievo holds about you at any time. Contact the support team and the information will be provided within a set timeframe.

6.2 Right to Rectification

If any information in your account is incorrect or outdated, you may request that it be corrected. You also have the option to make changes yourself in your account settings.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, if legal obligations exist or records of ongoing financial transactions are present, immediate deletion may not be possible.

6.4 Right to Object to Processing

You may object at any time to the processing of your information for marketing communications or data analysis purposes.

6.5 Right to Data Portability

Where technically feasible, your information will be provided in a structured, machine-readable format.

To exercise these rights, contact our support team via live chat or email. We provide support in both Bengali and English 24/7. For information on responsible gaming, please read our Responsible Gaming Guidelines.

Protection of Minors

jilievo provides services only to individuals aged 21 or older. Collecting information from anyone below this age limit is against our policy. If we suspect that a user has opened an account while being a minor, we reserve the right to suspend that account immediately and delete all related information.

International Data Transfers

jilievo's servers and technical infrastructure may be located in various countries. As a result, your information may sometimes be transferred to and stored outside Bangladesh. In such cases, we ensure that equivalent privacy protections are in place at the destination.

Third-Party Links and Services

The jilievo platform uses software from various game studios, including Evolution, Pragmatic Play Live, PG Soft, and JILI, to run games. These third-party service providers follow their own privacy policies. jilievo is not responsible for their data practices, but we work only with reliable partners.

Policy Changes and Updates

jilievo reserves the right to amend this privacy policy as needed. Users will be notified of any significant changes via email or an on-site notice. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

For detailed questions about this policy, you may visit our FAQ section, which contains answers to many questions about privacy, accounts, and payments.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the jilievo support team:

• Live Chat: Connect 24/7 via the chat icon at the bottom right of the site
• Email: [email protected]

Our support team is available in both Bengali and English at any time of day or night to answer your questions. Responses are typically provided as quickly as possible after contact.