Answers to all your questions at jilievo

The welcome bonus is available after opening a new account and making your first deposit. It is a 100% match bonus, up to ৳5,000. For example, depositing ৳1,000 adds another ৳1,000 in bonus, giving you a balance of ৳2,000. No separate form is needed — the bonus is applied automatically on your first deposit. However, wagering requirements must be met before the bonus winnings can be withdrawn.

No. Each player may open only one account at jilievo. If a second account is attempted using the same device, mobile number, or payment wallet, both accounts may be closed and the bonus cancelled. The welcome bonus can only be claimed once per player. See the terms and conditions page for full details.

Wagering means you must place bets totalling a set multiple of the bonus amount before withdrawing any bonus winnings. The wagering requirement for the jilievo welcome bonus is 25 times the bonus amount. Example: depositing ৳10,200 gives a bonus of ৳5,000, making the total balance ৳15,200 — and the wagering requirement is ৳5,000 × 25 = ৳1,25,000. This means you need to place bets totalling ৳1,25,000 using the bonus funds before the bonus winnings can be withdrawn.

Yes, you can cancel an active bonus. However, keep in mind that cancelling a bonus will also remove all winnings earned from that bonus. Only your original deposit amount will remain in the account. To cancel a bonus, contact jilievo live chat support. Cancellation is not possible once wagering is complete.

A minimum deposit of ৳100 is required to qualify for the jilievo weekly reload festival bonus. The bonus rate is 20% of the deposit, up to ৳5,000, with a 20x wagering requirement. Example: depositing ৳2,000 gives a bonus of ৳400, with wagering of ৳400 × 20 = ৳8,000. This bonus can be claimed once per week on any deposit. This offer is for existing members.

jilievo's live casino section has tables for all types of players — from small to large bets. Low-limit tables are comfortable for new players to start at, while high-roller tables let experienced players bet bigger amounts. The specific limits for each table are shown next to the table name in the game lobby, so you can choose the right table before sitting down.

In Baccarat, you bet on one of three outcomes: "Player", "Banker", or "Tie". Each side receives two cards; the side whose card total is closest to 9 wins. 10s, Jacks, Queens, and Kings are worth zero. If the total is a two-digit number, the left digit is dropped (e.g. 15 = 5). At jilievo live tables, Evolution and Ezugi dealers run games around the clock in Bangladesh time.

In a live dealer game, a real dealer sits in a studio and runs cards or a roulette wheel in front of a camera. High-quality video streaming and optical character recognition technology deliver every moment to your screen in real time. You can also chat with the dealer. jilievo offers games from top studios including Evolution, Pragmatic Play Live, and Ezugi.

Yes. jilievo's live casino works well on both Android and iOS. You can play through your browser or download the jilievo app for an uninterrupted experience. A stable internet connection will keep the live stream smooth and ensure you can place bets before the time limit runs out.

Roulette bets generally fall into two categories — inside bets (specific numbers or small groups) and outside bets (red/black, odd/even, 1–18 or 19–36). Outside bets have a higher chance of winning but lower returns. Inside bets on a single number can pay up to 35:1. New players usually start with outside bets.

At jilievo, usernames are typically a combination of English letters and numbers, up to 6–16 characters. Passwords must be at least 8 characters and are more secure with a mix of uppercase letters, lowercase letters, and numbers. Easily guessable passwords (such as 123456) are not recommended. Change your password regularly to keep your account secure.

No, only one account per person is permitted. If multiple accounts belonging to the same person are detected, jilievo reserves the right to close all such accounts and cancel all balances and bonuses. If multiple family members share the same device, inform live support in advance.

Go to the jilievo login page and fill in the registration form. An account can be created using a mobile number, username, and password. When signing up, confirm that you are 21 years of age or older — jilievo only serves players aged 21 and above. Your account is activated once your mobile number is verified via OTP.

First check that you have typed your username and password correctly — watch for differences between uppercase and lowercase letters. Clear your browser cache and try again. If the problem persists, use the "Forgot password?" option. If you still cannot log in, contact jilievo live chat support and they will resolve the issue promptly.

Click the "Forgot password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. After verifying the OTP, set a new password. This process usually takes just a few minutes. If your mobile number has changed or you do not receive the OTP, contact jilievo support directly.

jilievo currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳100 for all methods. Cryptocurrency payments are not accepted.

A minimum deposit of ৳100 is required via any payment method to play slot games at jilievo. This amount applies to all categories — fishing, live casino, or cricket betting all have the same minimum deposit of ৳100. Once your balance is updated after the deposit, you can start playing any game.

Log in to your account, go to the deposit section, select bKash as the payment method, and enter the amount. Send the payment to the designated bKash number, then enter the transaction ID. After confirmation, the balance is usually updated quickly. The minimum deposit amount is ৳100. If you encounter any issues, contact live chat.

Yes, Nagad is a fully supported deposit method at jilievo. The process is the same as with bKash — select Nagad as the payment method, send to the designated number, and confirm with the transaction ID. You can start from a minimum of ৳100.

First refresh the page and wait a few minutes — sometimes there can be a short delay due to network lag. If the balance has still not appeared after 15 minutes, contact jilievo live chat with your transaction ID and a screenshot of the payment. With the correct details, the support team will resolve the issue quickly.

After submitting a withdrawal request at jilievo, funds typically reach your bKash, Nagad, or Rocket account within 1 hour. The same timeframe applies to bank transfers. However, during very busy periods or outside banking hours there may be a slight delay. If more than 1 hour has passed, inform live chat support.

The minimum withdrawal amount at jilievo is ৳1,000 per transaction, regardless of method. Withdrawal requests cannot be submitted if the balance is below ৳1,000. If wagering requirements on a bonus have not been met, the bonus portion is handled separately. Check the applicable conditions on your account before withdrawing.

A "Pending" status means your withdrawal request is being processed. This is a normal step while the jilievo team verifies the request. It usually completes quickly. If the status remains "Pending" for more than 1 hour, you can contact live chat with your request reference number to get an update.

No. Withdrawals at jilievo can only be made to a payment account registered in the player's own name — whether it is bKash, Nagad, Rocket, or a bank account. Payment requests to third-party accounts are not accepted. This is a required condition for security and financial verification.

To withdraw winnings earned from a bonus, the wagering requirement for that bonus must be completed first. The wagering requirement for the welcome bonus is 25 times the bonus amount. Once wagering is complete, the eligible amount is added to your withdrawable balance. You can track your wagering progress in the "Bonus" section of your account.