jilievo Terms and Conditions

Introduction and General Applicability

These Terms and Conditions ("Terms") apply to the jilievo platform and all services under it. By completing registration on jilievo or starting to use any service, a member is automatically considered to have accepted these Terms.

These Terms apply to adult users in Bangladesh. All services are open only to individuals aged 21 or above. No one under this age may participate on the platform, and any such account, if identified, will be closed immediately.

For general information about jilievo's services, you can read our About Us page, where the platform's core mission and background are explained in detail.

Account Registration and Eligibility

2.1 Registration Requirements

To open an account on jilievo, a member must:

• Be at least 21 years of age;
• Register with accurate and complete personal information;
• Each person may operate only one account — multiple accounts are strictly prohibited;
• The account must be created for personal use only, not on behalf of any third party.

2.2 Identity Verification

jilievo reserves the right to verify a member's identity at any time. As part of this process, a national ID card, passport or other government-issued document may be requested. Withdrawals may be temporarily placed on hold until verification is complete.

2.3 Account Security

It is entirely the member's responsibility to keep their login credentials confidential. Members are advised not to share their password with anyone. If any unauthorised use of an account is suspected, the support centre must be notified immediately.

Deposits, Withdrawals and Payments

3.1 Deposit Rules

The minimum deposit amount on jilievo is ৳100. Deposits can be made via bKash, Nagad, Rocket and bank transfer. After a deposit is completed, it may take a short time for it to be reflected in the account.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 1 hour. Withdrawals can be made via bKash, Nagad, Rocket and bank transfer — including direct transfers to major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank and Islami Bank. Account identity verification must be completed before a withdrawal can be processed.

3.3 Source of Funds

All funds deposited on jilievo must come from legitimate sources. In the case of suspicious transactions, jilievo reserves the right to investigate and, if necessary, temporarily suspend the account.

Bonus and Promotion Terms

4.1 Welcome Bonus

jilievo offers a 100% bonus on the first deposit, up to ৳5,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: on a ৳1,000 deposit the bonus is ৳1,000 — balance becomes ৳2,000, and the wagering requirement is ৳1,000 × 25 = ৳25,000. Bonus funds are not free cash — winnings from the bonus cannot be withdrawn until the wagering requirement has been met.

4.2 Other Promotions

jilievo's various weekly and special offers, such as the Weekly Reload Festival and Slot Fun Bonus, each have their own terms. The wagering requirements and validity period for each promotion are stated in that promotion's detailed description.

4.3 Bonus Abuse

If a member opens multiple accounts, provides false information, or attempts to exploit the system in any other way in order to obtain bonuses, jilievo reserves the right to cancel the bonuses and close the account.

Betting and Gaming Rules

5.1 Bet Confirmation

Once a bet has been confirmed, it cannot be changed or cancelled. Members should therefore carefully check all details before placing a bet.

5.2 Technical Errors

If an amount is incorrectly credited or deducted due to a technical error, jilievo reserves the right to correct that transaction. The member will be notified separately in such cases.

5.3 Responsible Participation

jilievo believes gaming is for fun, not stress. Members can set their own deposit limits and take a break whenever needed. Detailed guidance and tools on this are available on the Responsible Gaming page.

Prohibited Activities and Conduct

The following activities are strictly prohibited on the jilievo platform:

• Opening or operating multiple accounts;
• Registering or transacting using another person's information;
• Playing games or placing bets using software, bots or any automated method;
• Any attempt to disrupt the normal operation of the platform;
• Abusing bonuses or promotions;
• Using the platform for money laundering or any unlawful transaction.

If any of these rules are violated, jilievo reserves the right to suspend or permanently close the account without notice and to hold the associated balance.

VIP Membership and Cashback

jilievo's VIP programme has three tiers: Bronze, Silver and Gold. Weekly cashback is provided at each tier, calculated as a fixed percentage of the week's net losses. Bronze tier receives up to 0.5% cashback, Silver 1.0% and Gold 1.5%. For example: a Silver member with a net loss of ৳20,000 in a week will receive ৳20,000 × 1.0% = ৳200 cashback.

VIP tier changes happen automatically based on a member's activity. jilievo determines the specific timing and method of cashback payments and reserves the right to change them if needed.

Privacy and Data Protection

jilievo collects, processes and stores members' personal data. How this data is used and what rights members have is explained in detail on the Privacy Policy page. Registering as a member is considered acceptance of the Privacy Policy.

Members' data is not sold to any third party. However, data may be shared with specific agencies for identity verification or legal purposes, as clearly stated in the Privacy Policy.

Account Closure and Suspension Rules

9.1 Closure by Member

Any member may at any time request permanent closure of their account through the support centre. Before the account is closed, the member will be given the opportunity to withdraw the available balance, subject to these Terms.

9.2 Suspension by jilievo

In the event of a breach of any section of these Terms, jilievo reserves the right to suspend or close an account without prior notice. The reason will be communicated, however the balance may be held until the process is complete.

Limitation of Liability

jilievo is not liable for losses arising from technical errors, server outages or internet connectivity issues. The platform is provided on an "as is" basis and no guarantee of uninterrupted or error-free service is given.

Responsibility for any financial loss arising from participation in betting or gaming rests entirely with the member. The member is considered to have participated on the platform voluntarily and knowingly.

Mobile App Terms of Use

jilievo's Android (APK) and iOS apps are available through official channels. All sections of these Terms apply equally when using the platform via the app. jilievo cannot guarantee the security of the app if it is downloaded from unofficial or third-party sources.

Customer Support and Complaints

jilievo's customer support team is available seven days a week, 24 hours a day via live chat and email in both Bengali and English. If you have a complaint about any matter, please contact live chat first. If it is not resolved, send the details in writing by email.

After a complaint is submitted, jilievo will review it and respond as quickly as possible. More complex matters may take a little longer to resolve, and the member will be kept updated on progress.

For answers to common questions, see the Frequently Asked Questions page, where many topics related to accounts, bonuses, payments and gaming are covered.

Right to Amend Terms

jilievo reserves the right to change, amend or update these Terms at any time. Logging in to the platform or using any service after changes take effect will be taken as acceptance of the new Terms.

For significant changes, an effort will be made to notify members in advance by email or through the platform. However, it is the member's own responsibility to review this page regularly.

Applicable Law and Jurisdiction

These Terms and the relationship between a member and the jilievo platform will be governed by applicable law. In the event of a dispute, both parties will first attempt to resolve it through discussion. If a resolution cannot be reached through discussion, the applicable legal process will be followed.

Age Limit and Protection of Minors

The minimum age to use any jilievo service is 21 years. Parents and guardians are requested to take the necessary precautions to ensure that minors cannot access this platform. If a minor attempts to open or has opened an account, it will be cancelled immediately upon identification and any deposited funds will be returned.