jilievo Responsible Gaming
When gaming stops being entertainment and becomes a problem, making the right decision is the biggest win. jilievo believes that safe and informed play is the foundation of genuine enjoyment.
Why the 21+ rule matters
To participate in any casino game or betting activity at jilievo, members must be at least 21 years old.
Protecting minors from gambling is a core part of our responsibility. Age is verified at the time of account registration, and identity documents may be requested at any time in cases of suspicion. If anyone opens an account by providing a false age, this is a direct violation of the Terms and Conditions and may result in immediate account closure.
If there are minors in your household, use password protection on your device and make sure they cannot access your account.
What responsible gaming means
Playing at jilievo means staying within a defined limit for entertainment. The enjoyment of deposits, withdrawals, or slots is healthy only when it does not affect other responsibilities in life. The key principles of responsible gaming are:
- Set time and money limits before each session.
- Avoid the urge to play again to recover lost money.
- Never think of gaming as a way to earn money — it is entertainment.
- Do not use gaming as an escape from stress, loneliness, or sadness.
- Maintain your relationships with family and friends.
- Take regular breaks and participate in other social activities.
If you read about jilievo, you will see that the platform has given equal importance to player wellbeing and business success from the very beginning. Alongside building an enjoyable environment, we want to make sure no one falls into harmful habits.
Set your own limits
jilievo provides players with several tools to keep control of their gaming experience. Using them is not a sign of weakness — it is a mature and responsible decision.
Deposit limit
Set a maximum amount for daily, weekly, or monthly deposits. Once a limit is set, it cannot be exceeded — and changing it requires waiting a set period.
Loss limit
Set a cap on how much you can lose within a given period. When the limit is reached, the session will close automatically.
Session time limit
Set the maximum duration for each gaming session. When the time is up, the system will alert you and close the session.
Reality check
At regular intervals, a pop-up message will appear letting you know how long you have been playing and how much you have deposited or withdrawn.
Cool-off period
To temporarily pause account activity, set a cool-off period from 1 day to 6 weeks. During this time, neither deposits nor gameplay will be possible.
Permanent self-exclusion
For long-term self-exclusion, you can request to close your account for 6 months to 5 years, or permanently. This decision is a strong first step toward getting help when needed.
Need to take a break?
Fill in the form below to let our support team know. We will process your request within 24 hours.
Or contact us directly via live chat or email — we provide support in Bengali and English 24/7.
How to know when you need help
Problematic gambling habits do not always appear suddenly — they gradually begin to affect different areas of life. If several of these signs apply to your life, please seek support.
The urge to recover lost money
If you repeatedly feel the need to place bigger bets to make up for losses, that is an important signal.
Withdrawing from family and friends
Cutting back on social connections and spending more time playing alone is a sign of heading toward a problem.
Playing with money meant for household expenses
Depositing money set aside for rent, food, or debt repayment is a path to serious financial harm.
Restlessness when unable to play
Becoming irritable when your account is unavailable or you cannot play is a sign of dependence.
Hiding how much you play
Concealing how long or how much money you are spending from family or close ones is a cause for concern.
Impact on sleep and health
Staying up late to play, forgetting to eat, or being unable to focus at work are signs of physical and mental strain.
Where to get help
Asking for help takes courage. You are not alone — getting support from the right place is straightforward and confidential. Our Privacy Policy clearly states that your personal information is never shared with third parties.
jilievo live chat support
Our support team is available seven days a week, 24 hours a day, in Bengali and English. Talk to us directly on chat about account limits, self-exclusion, or any concern you may have.
Contact by email
Beyond live chat, you can also reach us by email. Write your situation in detail and we will respond promptly and with care. No question is too small.
Family and close ones
Open up to your family. Talking to someone you trust reduces stress and provides practical help in resolving problems.
Professional counselling
Seeing a mental health professional or counsellor is no longer something to be ashamed of. Many professional counsellors and mental health organisations in Bangladesh work with gambling-related issues. Contact the mental health department of your nearest hospital.
Support groups
Connecting with people who have had similar experiences reduces isolation and makes the path to recovery easier. Community support groups are generally run on a confidential basis.
jilievo's commitment
We believe responsible gaming is not just a rule — it is our commitment to every member. Your financial and mental wellbeing is our most important goal.
How to use the tools
Setting your own limits at jilievo is very straightforward. After logging into your account, go to the "Account Settings" section and find the "Responsible Gaming" option. From there, you can set deposit limits, session time, loss limits, and self-exclusion — each one separately.
Lowering a limit takes effect immediately. However, for increasing a limit, the system applies a set waiting period to prevent major changes from impulsive decisions. For self-exclusion, the account cannot be reactivated before the period ends.
If you have trouble using any tool, contact our live chat support. We can set limits on your behalf or help start the self-exclusion process. For answers to common questions, visit our FAQ page — it has detailed information about responsible gaming tools.
Remember, these tools are always available free of charge and without restriction. No member needs to give a reason or justify their decision to use them.